Return and Refund Policy
At Cpt-electro, we are committed to providing you with an exceptional online shopping experience. If you are not completely satisfied with your purchase, we are here to help you with our returns and refund policy.
Returns
If you wish to return a product, please contact us within 30 days of receiving your order. We ask that you return the product in its original condition, with all original accessories and packaging, and ensuring that it is in new, unused condition.
Refunds
Once we receive the returned product and verify its condition, we will refund the full purchase amount, including the original shipping costs, within 5 business days. The refund will be made according to the original payment method used during the purchase.
Exceptions
Please note that certain conditions may apply to our returns and refunds policy. Sale items, personalized items, or damaged or used items are generally not eligible for returns or refunds unless there is a manufacturing defect.
Return and Refund Process
To return a product and request a refund, please contact us by email at info@Cpt-electro.com and provide the following information: order number, product name, reason for return and any photos of the defective product or damaged. We will then guide you through the return and refund process.
Customer service
Our customer service team is here to answer all your questions and assist you with the returns and refunds process. Please feel free to contact us by email at info@Cpt-electro.com for any further assistance.
We thank you for your trust in Cpt-electro. We are committed to providing you with quality products and excellent customer service.