Terms and conditions
Preamble / Identity of the seller / Access to professional and commercial rules (if applicable)
The preamble recalls the objective of the general conditions of sale. It also serves as a reminder, where applicable, that certain products for sale on the site are subject to special conditions of sale. The preamble also provides information on the professional and commercial rules to which the seller intends to comply, if applicable.
These conditions indicate in particular the following information:
The means of reproduction and archiving of these conditions
The legal notices of the Cpt-electro site
The general conditions of use of the Cpt-electro site
The essential characteristics of the goods offered
The different steps to follow for the conclusion of the contract online
The technical means of identifying and correcting errors made during data entry
The languages offered
The methods of archiving and access to the contract
The means of consulting the professional and commercial rules to which the seller intends to submit
to legal and contractual guarantees
delivery times, costs and terms
monitoring of delivery and costs of remote communication techniques
price
payment terms and means of security
details on the terms of exercise of the right of withdrawal,
The duration of the contract and validity of the price.
Last updated on: 08/06/2022
Cpt-electro is a wood energy sales service.
Telephone: +393478111777
It is previously specified that these conditions exclusively govern sales, via the Internet on this e-commerce site as well as in physical stores of the Cpt-electro company.
Where applicable (if there is a “physical” store): These conditions apply to all sales made from this site, to the exclusion of all other conditions, in particular those in force for sales in store. These conditions are aimed at a consumer who has full legal capacity. These conditions apply to all orders that you place on this site. We do everything possible to satisfy you. On this site, we present to you all the essential characteristics of the goods. We will pay attention to the comments you send us (click here to access the “contact us” section).
We are resellers of brand, the characteristics presented (photos, descriptions, etc.) come from information given by the manufacturers. Don't forget to check the compatibility of our fuels with your product.
These general conditions are presented in French. We operate as a forestry operator and trader and we are not subject to any particular professional rules.
1. The different steps to follow for concluding the contract online :
a. Order: On the Internet: https://www.Cpt-electro.com/
You make your selection by browsing the pages of our site. Your selections are added to your cart when you click “add this product to cart”. At any time while browsing our site, you can validate your order by clicking on “validate my order”.
You can also order:
By telephone on +393478111777 from Europe.
Monday to Thursday from 8 a.m. to 12 p.m. and from 2 p.m. to 5:30 p.m. and Friday from 8 a.m. to 12 p.m. and from 2 p.m. to 5 p.m.
b. Contract validation: When you click on “validate my order”, a confirmation message appears. It summarizes all the products and options selected. You must check all the information transmitted in this order form, and in particular all the elements useful for delivery (delivery address, digital code, telephone numbers, etc.). If you do not need to modify the form, then you must read these conditions. If you accept them, you must check the box “I have read the general conditions of sale and I accept them without reservation”. To continue your order, you must click on “pay for my order”. After payment on our secure server (see "payment"), an acknowledgment of receipt is displayed. It confirms the registration of your order and informs you that an electronic confirmation message will be sent to you as soon as possible. We reserve the right to refuse a start of the same product from a certain quantity for logistical and transport concerns.
vs. Technical means of identifying and correcting errors: You have the option at any time to identify and correct errors made when entering your data. When you notice an error after the conclusion of the contract, you must contact us (click here to access the section » Contact us – Cpt-electro (Cpt-electro.com) »
2. Conditions for archiving and access to the contract: We will archive contracts, purchase orders and invoices on a reliable and durable medium. You have the right to communicate these documents for orders of an amount greater than or equal to €120.
3. Legal and contractual guarantees:
a. Legal guarantees: In accordance with the legal provisions in force relating to the conformity of the good with the contract, in terms of hidden defects (available in appendix 1 at the end of these general conditions), we will reimburse you, repair or exchange any apparently defective or damaged product. or damaged or not corresponding to your order. We will also reimburse you for the full return costs upon presentation of supporting documents.
b. Contractual guarantees: Products purchased on Cpt-electro may give
right to a contractual guarantee. Different contractual guarantees are offered on the product page. To subscribe to these guarantees, you must add them to your basket. In the event of a problem or breakdown, you can contact us to find out what steps to follow (click here to access the "contact us" section). You must keep your purchase invoice to benefit from your contractual guarantee.
vs. Responsibility: We do everything possible to satisfy you. We are responsible for the proper execution of these general conditions. However, our liability cannot be incurred due to a fortuitous event, a case of force majeure, the unforeseeable and insurmountable act of a third party to the contract or due to the non-compliance of the product with foreign legislation in the event of delivery to a country other than Europe.
4. Delivery times, costs and terms:
a. Delivery terms: We will deliver the products to you at the address indicated in the order form.
b. Delivery time: We will deliver to you no later than the date indicated in your order confirmation message. In the event of a delay in delivery, we will inform you by email as soon as possible and we will offer you a new date. If the ordered product is unavailable, we will inform you as soon as possible. We will offer you a product of equivalent quality or price or we will refund you the full amount paid within 30 days of your payment.
vs. Delivery costs: Delivery costs are chargeable and vary depending on the delivery area.
d. Delivery tracking: You can contact us by telephone for any questions relating to your delivery (click here to access the “contact us” section).
e. The price: The prices of our products are indicated in euros, all taxes included (French VAT and other applicable taxes). They include the costs of processing your order but not the delivery costs. If you request delivery outside French territory, your order may be subject to possible taxes and customs duties when it arrives at its destination. Payment of these duties and taxes is your responsibility and we invite you to inquire with the competent authorities in your country. You must also check the possibilities of importing or using the products you order from us in the country of destination.
5. Payment terms and security methods: We only collect your payment at the time of shipment. You can therefore freely cancel your order as long as it is not handed over to our carrier for shipment. As soon as your order is delivered for shipment, an electronic message informs you that we will collect it from you.
has. Payment methods: You have several payment methods to pay for your purchases on Cpt-electro.
Payment is made on the secure banking servers of our partner Stripe. This implies that no banking information concerning you passes through our site. Payment by credit card is therefore perfectly secure; your order will be recorded and validated upon acceptance of payment by the bank you have chosen.
Replace all occurrences of “CRT Distribution”, “crt-distribution”, or “crt distribution” with “Cpt-electro” in the following text:
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6. Satisfied or refunded: terms of exercising the right of withdrawal:
In accordance with legal provisions, within 30 days following receipt of your product, you can exercise your right of withdrawal. You do not have to provide reasons or pay a penalty. With the exception of return costs, which remain your responsibility, we will reimburse you in full for the sums paid no later than 5 working days following your withdrawal. On our proposal, you can also opt for another reimbursement method.
In accordance with legal provisions, the right of withdrawal cannot be exercised for products made to order, according to the consumer's particular specifications or on audio, video or computer software recordings unsealed by the customer.
7. The duration of the contract and validity of the price:
The prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will be automatically reflected in the price of the products on sale on Cpt-electro. The products remain the entire property of Cpt-electro until full payment of the price by Cpt-electro. Our price offers are only valid within the double limit of the validity period of the offer concerned and available stocks. Our offers of goods and prices are valid if they appear online on the site on the day of the order.
8. Applicable legislation/competent jurisdiction:
These conditions are subject to French law. In the event of a dispute on substance or form, the French courts will have sole jurisdiction.
9. Contact us/after-sales service:
If you wish to contact us, our customer service is at your disposal: For information on our offers or to place an order, by telephone at +393478111777 from Europe . Monday to Thursday from 8 a.m. to 12 p.m. and from 2 p.m. to 5:30 p.m. and Friday from 8 a.m. to 12 p.m. and from 2 p.m. to 5 p.m. To follow the execution of an order, to exercise your right of withdrawal or to invoke the guarantee: we provide you with a telephone number indicated in your order confirmation email.
10. Intellectual property: More information in the “Intellectual property” clause of our legal notices.
11. Personal information: We collect your personal information for the management of your orders and the monitoring of our commercial relations. They may be retransmitted to our partners exclusively for the execution of your orders, in accordance with these general conditions. In accordance with the Data Protection Act of January 6, 1978, you have the right to access, delete, rectify and oppose personal data concerning you. Simply write to us online at Customer Service or by mail Cpt-electro indicating your name, first name, email address, address and if possible your customer reference. More information in the “Privacy policy” clause of our legal notices.
12 – Applicable law and mediation: These General Terms and Conditions are governed by and subject to French law. Except for public order provisions, any disputes which may arise in the context of the execution of these General Terms and Conditions may, before any legal action, be submitted to the discretion of the Site Editor with a view to an amicable settlement. It is expressly recalled that requests for amicable settlement do not suspend the time limits for bringing legal action. Unless otherwise provided by public order, any legal action relating to the execution of these General Terms and Conditions must be subject to the jurisdiction of the courts of the place of domicile of the defendant.
Consumer mediation: According to article L.612-1 of the Consumer Code, it is recalled that “every consumer has the right to have free recourse to a consumer mediator with a view to amicably resolving the dispute which concerns him. opposed to a professional. To this end, the professional guarantees the consumer effective recourse to a consumer mediation system. As such, Cpt-electro offers its Consumer Clients, in the context of disputes which have not been resolved amicably, the mediation of a consumer mediator, whose contact details are as follows: Please note that mediation is not obligatory but only offered in order to resolve disputes by avoiding recourse to justice. Appendix 1: Provisions of the Consumer Code concerning the legal guarantee of conformity Article L211-4: The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been his responsibility by the contract or has been carried out under his responsibility.
Article L211-5: To comply with the contract, the good must: Be suitable for the use usually expected of a similar good and, where applicable: Correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model; Present the qualities that a buyer can legitimately expect in view of the public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling; Or present the characteristics defined by mutual agreement by the parties or be suitable for any use
special sought by the buyer, brought to the attention of the seller and which the latter has accepted.
Article L211-6: The seller is not bound by the public declarations of the producer or his representative if it is established that he did not know them and was not legitimately in a position to know them.
Article L211-7: Defects of conformity which appear within six months of delivery of the goods are presumed to exist at the time of delivery, unless proven otherwise. The seller can combat this presumption if it is not compatible with the nature of the goods or the alleged lack of conformity.
Article L211-8: The buyer has the right to demand that the goods conform to the contract. He cannot, however, contest conformity by invoking a defect that he knew or could not have ignored when he contracted. The same applies when the defect has its origin in the materials he himself supplied.
Article L211-9: In the event of a lack of conformity, the buyer chooses between repair and replacement of the goods. However, the seller may not proceed according to the buyer's choice if this choice results in a cost that is manifestly disproportionate with regard to the other method, taking into account the value of the goods or the importance of the defect. He is then required to proceed, unless impossible, according to the method not chosen by the buyer.
Article L211-10: If repair and replacement of the goods are impossible, the buyer may return the goods and have the price refunded or keep the goods and have part of the price refunded. The same option is open to him: 1. If the solution requested, proposed or agreed pursuant to article L. 211-9 cannot be implemented within one month following the buyer's complaint; 2. Or if this solution cannot be done without major inconvenience for him given the nature of the property and the use he seeks. However, the sale cannot be canceled if the lack of conformity is minor.
Article L211-11: The application of the provisions of articles L. 211-9 and L. 211-10 takes place at no cost to the buyer. These same provisions do not prevent the award of damages.
Article L211-12: Action resulting from lack of conformity is prescribed two years from delivery of the goods.
Article L211-13: The provisions of this section do not deprive the buyer of the right to take action resulting from redhibitory defects as it results from articles 1641 to 1649 of the civil code or any other action of a contractual or extra-contractual which is recognized by law.
Article L211-14: Recursive action may be taken by the final seller against successive sellers or intermediaries and the producer of the tangible movable property, according to the principles of the civil code. Appendix 2: Provisions of the Civil Code concerning the guarantee against hidden defects
Article 1641: The seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer would not have acquired it, or would have given only a lower price if he had known them.
Article 1642: The seller is not liable for apparent defects of which the buyer was able to convince himself.
Article 1642-1: The seller of a building to be constructed cannot be discharged, neither before receipt of the work, nor before the expiration of a period of one month after the purchaser takes possession, of defects. construction or conformity defects then apparent. There will be no reason to terminate the contract or reduce the price if the seller undertakes to repair.
Article 1643: He is liable for hidden defects, even if he is not aware of them, unless, in this case, he has stipulated that he will not be obliged to provide any guarantee.
Article 1644: In the case of articles 1641 and 1643, the buyer has the choice of returning the thing and having the price refunded, or keeping the thing and having part of the price returned, such as it will be. arbitrated by experts.
Article 1645: If the seller knew of the defects in the thing, he is liable, in addition to restitution of the price he received, for all damages owed to the buyer.
Article 1646: If the seller is unaware of the defects in the thing, he will only be required to return the price, and to reimburse the buyer for the costs incurred by the sale.
Article 1646-1: The seller of a building to be constructed is bound, from receipt of the work, to the obligations of which architects, contractors and other persons linked to the project owner by a work rental contract are themselves held in application of articles 1792, 1792-1, 1792-2 and 1792-3 of this code. These guarantees benefit successive owners of the building. There will be no reason to cancel the sale or reduce the price if the seller undertakes to repair the damage defined in articles 1792, 1792-1 and 1792-2 of this code and to assume the guarantee provided for in Article 1792-3.
Article 1647: If the thing which had defects perished as a result of its poor quality, the loss is for the seller, who will be liable to the buyer for restitution of the price and other compensation explained in the two preceding articles.
But the loss occurring by fortuitous event will be for the account of the buyer.
Article 1648: Action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.
In the case provided for by article 1642-1, the action must be brought, under penalty of foreclosure, within the year following the date on which the seller can be released from apparent defects or lack of conformity.
Article 1649: It does not take place in sales made by judicial authority.